Privacy policy

Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how SOMI AURA ("we", "us", "our") collects, uses and protects your personal information when you visit somiaura.com, place an order, or contact us on WhatsApp, Instagram, Facebook or TikTok.

1. Information we collect

  • Order details: your name, phone number, email address, delivery address and the products you order.
  • Payment details: payments are processed by our payment partners. We do not store your full card details.
  • Messages: anything you share with us by WhatsApp, email, phone or social media.
  • Device and browsing data: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.

2. How we use your information

  • To process, confirm and deliver your orders, including Cash on Delivery verification calls or messages.
  • To provide customer support, returns and exchanges.
  • To send order updates and, if you agree, offers and new launches (you can unsubscribe at any time).
  • To improve our website, products and service.
  • To prevent fraud and keep our store secure.

3. Sharing your information

We never sell your personal information. We only share it with trusted partners who help us run our business, such as:

  • Shopify (our e-commerce platform)
  • Courier and logistics partners, to deliver your order
  • Payment providers, to process payments
  • Advertising and analytics partners such as Google, Meta (Facebook & Instagram) and TikTok, to measure and improve our ads

We may also share information where required by law.

4. Cookies and tracking

We use cookies and pixels to keep your cart working, remember your preferences, understand how visitors use our site and measure our advertising (including the Meta Pixel, Google tags and TikTok Pixel). You can control or delete cookies in your browser settings; some features, such as the cart and checkout, may not work without them.

5. Data retention and security

We keep order records for as long as needed for delivery, support, accounting and legal purposes. We use reasonable technical and organisational measures to protect your information.

6. Your rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us using the details below.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its "Last updated" date.

8. Contact us

SOMI AURA — Luxury in Every Drop
Faisalabad, Pakistan
Email: info@somiaura.com
Phone: 0306 0800 123